How ChairPro Reduced Accounting Work by 90% on Card Sales with Take a NAP and craftberry

ChairPro is a leading online store for ergonomic office chairs and furniture in Bulgaria, offering a wide range of high-quality products that combine comfort, style and functionality. Founded in 2012, the brand is part of “ChairPro Europe” Ltd and stands out with its years of experience in offering innovative solutions for furnishing workplaces and public spaces, focusing on improving the health and productivity of its customers.

At ChairPro’s online store, available at www.chairpro.bg, customers can find a variety of ergonomic chairs, adjustable desks and accessories that meet world standards for quality and design. The company offers up to 30 days return policy, fast delivery throughout Bulgaria and up to 12 years warranty for selected products, while providing free consultations for optimal office space furnishing.

With a growing volume of orders and high reporting requirements, their team was looking for a solution that would eliminate manual work, minimize the risk of errors and fully comply with the requirements of Ordinance Н-18.

The Challenge

Before implementing Take a NAP, issuing receipts at ChairPro required human intervention. Each online order was manually processed through a separate system.

This slowed down processes and created conditions for errors in accounting documents.

The Solution

Leading Shopify agency craftberry, which builds and maintains ChairPro’s Shopify Plus store, sought a solution to automate receipt processes and eliminate manual intervention. So they chose Take a NAP – the most used and well-known software for generating audit files for the NRA and electronic receipts.

The software:

• Issues electronic receipts for every purchase through Shopify Payments or Stripe

• Sends receipts directly to customers by email

• Automatically generates an audit XML file, ready for submission to the NRA

• Syncs with Shopify Taxes & Duties for correct VAT calculation

The integration, carried out by craftberry, was able to guarantee full compatibility with Shopify and completely seamless automation for the merchant.

The Results

After implementation, ChairPro reports:

• Up to 90% less manual work on accounting for card sales

• Less than 1 minute to prepare the audit file, instead of hours or days

• Hundreds of electronic receipts per month, issued automatically

• Fewer errors, better reporting and more trust from customers

• More time for service and business development

From the Take a NAP Team

The biggest recognition of our work together came in an unexpected way.

We are happy that a brand like ChairPro trusted us, but we really smiled when friends of our colleague sent him a photo of a receipt from us after ordering from them.

In such moments you realize that you are not just creating software, but you are part of people’s daily lives. This is our strongest motivation to keep moving forward.

Take a NAP is software designed for online store owners in Bulgaria that facilitates compliance with the legal requirements of the National Revenue Agency (the NRA) under Ordinance Н-18. It automates the generation of a standardized audit XML file with sales and returns data, which is submitted to the NRA every month by the 15th, saving time and effort for merchants and their accountants.

The software supports platforms like Shopify and WooCommerce and issues electronic receipts for every order, allowing operation in Alternative mode, where no physical cash register is needed for card payments, postal money orders or bank transfers. Take a NAP offers easy integration, a 14-day free trial and flexible configurations, making it a reliable tool for efficient and transparent reporting to the NRA.

As a technology partner in this project, craftberry ensured the seamless connectivity between Take a NAP and ChairPro’s store.

Check out craftberry’s website and book a free consultation