--- title: "FAQ • Take a NAP" url: "https://takeanap.bg/en/faq" description: "Answers to common questions about audit XML files, electronic receipts, the NRA registration, and online store integrations for Bulgarian tax compliance." --- FAQ ## Frequently **Asked Questions** How It WorksAudit FileIntegrationsPricing & PlansGeneral Questions What is the Alternative Regime? The Alternative Regime is a legal option under [Ordinance Н-18](https://nra.bg/wps/portal/nra/fiskalni-ustroystva-supto-i-e-magazini/page.turgovia-v-internet-i-e-magazini/page.lternativen-rejim-za-registrirane-i-otchitane-na-prodajbite) that allows online stores to operate **without a cash register**. Instead of issuing paper fiscal receipts, you submit a monthly audit XML file to the NRA and send digital receipts to customers. This applies to stores that accept card payments and/or cash on delivery through intermediaries. What are digital receipts? Digital receipts are electronic documents sent to customers after every paid order. They contain all legally required information — **items, prices, VAT, payment method, and a QR code** for verification. Digital receipts replace paper fiscal receipts under the Alternative Regime and comply with Art. 52о of Ordinance Н-18. How does cash on delivery work? For cash on delivery orders, you have two options: **postal money order** or **fiscal receipt from the courier** on your behalf. In both cases, the cash payment is documented by the courier company (Econt, Speedy, etc.), not by you. Card payments get digital receipts from Take a NAP, cash payments get documented by the courier — no cash register needed. What payment methods are supported? Take a NAP supports all payment methods allowed by the NRA: **card payments** (Stripe, PayPal, Revolut, and platform-specific processors), **bank transfers**, and **cash on delivery** through courier companies. Each payment type is properly categorized in the audit file according to NRA requirements. How does currency conversion work? When you receive orders in foreign currencies (USD, GBP, etc.), Take a NAP automatically converts them to EUR using the official **Bulgarian National Bank (BNB) exchange rate** for the order date. This ensures your audit file is always in the correct currency with legally valid exchange rates. How do refunds work? Refunds are processed automatically. When you issue a refund in your store, Take a NAP detects it and includes the **refund record in your audit file**. Partial refunds are also supported. Do I need a cash register? No. If you accept cash payments only through an intermediary (Econt, Speedy) or don't accept cash payments at all, you can upload an audit file to the NRA every month without needing a cash register. In most cases, your accountant uploads it for you. [Read more about the audit file](/en/audit-file-for-nra/). How do I register my store with the NRA? You fill out a [declaration for a new online store](https://portal.nra.bg/details/online-store) through the NRA electronic services portal. You need access with a PIC (Personal Identification Code) or QES (Qualified Electronic Signature). If you don't have one, your accountant definitely will! After successful submission, you receive a unique store number that you'll need for Take a NAP. What is this unique number you're asking for? This is a unique store number issued by the NRA upon successful acceptance of a declaration for a new online store. You can find it in the [the NRA electronic services portal](https://portal.nra.bg/details/online-store). Its official name is "Unique number under Art. 52р from Ordinance Н-18". If you don't have portal access, your accountant definitely will. When should the audit file be submitted? The audit file is submitted between the **1st and 15th** of the month following the reporting period. For example, January sales are reported between February 1st and 15th. Take a NAP reminds you automatically so you don't miss the deadline. Will it work with my store? Take a NAP has ready integrations with the most popular platforms – Shopify, WooCommerce, Shopiko, and others. You can see the [full list of integrations](/en/integrations/). If you don't find your platform, you can use our API. For access, contact us at [api@takeanap.bg](mailto:api@takeanap.bg). Usually, API integration is done by your developer or online store maintenance company. How long does the integration take? For most platforms, integration takes about **5 minutes**. You connect your account, enter your company details and the unique number from the NRA – done! Take a NAP automatically syncs orders and generates receipts. Can I connect more than one store? Yes! You can connect an unlimited number of stores to one Take a NAP account. Each store is managed separately with its own settings. What happens if I exceed my order limit? If you approach or exceed your plan's monthly order limit, Take a NAP will notify you. You can **upgrade to a higher plan** at any time to increase your limit. Orders are still processed, but you'll want to upgrade to avoid any interruption in service. Contact us at [hi@takeanap.bg](mailto:hi@takeanap.bg) if you need help choosing the right plan. What's the difference between monthly and yearly plans? Both options include the same features. Yearly plans offer **lower pricing** compared to paying monthly. Yearly plans are billed upfront for the full year. You can switch between monthly and yearly billing at any time — the change takes effect at the start of your next billing cycle. I also sell abroad, can I use Take a NAP? Of course! It's enough for your company to be Bulgarian or have a Bulgarian representative office. It doesn't matter where your customers are from – what matters is that your company is registered in Bulgaria. What happens if I make a mistake in the file? Don't worry! Within the submission period (1st-15th) multiple files can be submitted. **The last submitted file is considered final.** If you mess something up, just submit a new file. How can I contact you? You can write to us at [hi@takeanap.bg](mailto:hi@takeanap.bg) or after registration create a ticket in our support system. Is there a free trial period? Yes! You can test Take a NAP for free and see how it works with your store. [Start for free](https://app.takeanap.bg). ## Ready for **Audit Files** Without the Headaches? Save hours of manual work every month. Take a NAP automatically generates audit files and sends digital receipts to your customers — fully compliant with Ordinance Н-18. 5-minute registration 14-day free trial 100% valid files per the NRA XSD schema [Try Now![](/assets/star.Cgr3PXQl_2iuSlj.svg)](https://app.takeanap.bg) **1000+** stores already trust us